Last updated: 22 March 2026 | Effective: 22 March 2026
These Terms of Service ("Terms") govern your use of the Kayros AI website (kayros.com.au) and our AI-powered customer service platform ("Service"). By accessing our website or engaging our services, you agree to be bound by these Terms.
Kayros AI is operated by Symon, an Australian-based sole trader ("we", "us", "our"). Our clients ("you", "Client") are businesses that subscribe to our AI customer service packages.
The AI assistant provides responses based on information supplied by the Client. Kayros AI does not guarantee the accuracy, completeness, or reliability of AI-generated responses.
The Client is responsible for:
Kayros AI is not liable for incorrect responses resulting from outdated or inaccurate information provided by the Client, or from the inherent limitations of AI language models.
Data processing is governed by our Privacy Policy and complies with PDPA (Thailand), the Australian Privacy Act 1988, and GDPR where applicable.
In the data processing relationship:
Cross-border transfers: Client data is processed by Stammer.ai (USA) and OpenAI (USA). By subscribing to our Service, you acknowledge and consent to this cross-border transfer. See our Privacy Policy for full details.
| Item | Terms |
|---|---|
| Setup fee | 100% payable upfront before work begins. Non-refundable. |
| Monthly fee | Prepaid monthly via Stripe or bank transfer. Charged on the 1st of each month. |
| Late payment (7 days) | AI assistant paused. Client notified. |
| Late payment (14 days) | AI assistant disabled. Service suspended until payment received. |
| Currency | Invoiced in Thai Baht (฿) or Australian Dollars (AUD) at Client's preference. |
All prices are exclusive of applicable taxes. The Client is responsible for any local tax obligations.
| Package | Minimum Term | Cancellation Notice |
|---|---|---|
| Lite (฿12,000/month) | No minimum term | 30 days written notice |
| Growth (฿22,000/month) | 3 months | 30 days written notice after minimum term |
| Pro (฿38,000/month) | 3 months | 30 days written notice after minimum term |
| Enterprise (฿60,000+/month) | 6 months | 30 days written notice after minimum term |
We offer a full refund of the first month's fee (not the setup fee) if you are unsatisfied within the first 30 days of service, provided:
This guarantee applies to the first month only and cannot be combined with other promotions.
Kayros AI retains the right to use anonymized, aggregated performance data in case studies, marketing materials, and product improvement — with Client's written permission.
Total liability is capped at one (1) month's service fee paid by the Client at the time the claim arises.
Kayros AI is not liable for:
| Metric | Commitment | Notes |
|---|---|---|
| AI assistant uptime | 99% | Dependent on Stammer.ai platform availability |
| Support response (Lite) | 48 hours | Business days, via email |
| Support response (Growth) | 24 hours | Via email and LINE |
| Support response (Pro) | 4 hours | Business hours, via priority LINE/WhatsApp |
| Support response (Enterprise) | 2 hours | Business hours, dedicated channel |
| Content update turnaround | 1–5 business days | Varies by package tier |
| Critical issue resolution | Same day (Pro/Enterprise) | AI assistant completely non-functional |
Uptime commitments exclude scheduled maintenance (communicated in advance) and outages of third-party platforms beyond our control.
Upon termination of the Service:
Clients agree not to use the Service to:
We reserve the right to modify these Terms. Material changes will be communicated to active Clients via email at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of South Australia, Australia. Any disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the jurisdiction of the courts of South Australia.
For Thai-language versions of these Terms (if applicable), the English version shall prevail in case of discrepancy.
For questions about these Terms: